Privacy Policy for Sol Mate

Effective Date: 1st October 2024

At Sol Mate, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website.

Information We Collect
We may collect the following types of information:

- Personal Information: When you create an account, make a purchase, or contact us, we may collect personal information such as your name, email address, shipping address, and payment information.
-  Non-Personal Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, and pages visited.

How We Use Your Information
We may use your information for the following purposes:

- To process and fulfill your orders.
- To communicate with you about your order, account, or customer service inquiries.
- To send you promotional materials, newsletters, or other marketing communications (you can opt out at any time).
- To improve our website, products, and services.
- To comply with legal obligations and protect our rights.

Sharing Your Information
We do not sell, trade, or otherwise transfer ANY of your personal information to outside parties without your consent, except to:

- Service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. (eg. Australia Post)
- Comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience. Cookies are small files stored on your device that help us understand your preferences and improve our website. You can choose to accept or decline cookies through your browser settings.

Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy
Sol Mate is committed to protecting the privacy of children. Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us, and we will take appropriate steps to delete that information.

Your Rights
You have the right to:

- Access, correct, or delete your personal information.
- Opt out of marketing communications.
- Request information about how your data is processed.

To exercise these rights, please contact us at sales@solmatethelabel.com

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with a new effective date.

Contact Us
If you have any questions about this Privacy Policy or our practices regarding your personal information, please contact us at: sales@solmatethelabe.com